Customer Service – Will You Lead From The Front or Lag Behind?

Kura and Inisoft recently undertook a series of projects with ContactBabel and CCA Global to understand the challenges in the contact center from a leader's and an agent's perspective. We’re pleased to say that our new report, which details advice on addressing some of the challenges documented in the research series, is now available to download. In this report, we summarize the key findings from the research series and describe the key initiatives that we’ve introduced at Kura and Inisoft to address them.

The report offers advice and shares our initiatives on:

  • Advisor attrition
  • First call resolution
  • Navigating complex systems
  • Actionable intelligence – obtaining feedback from your agents

Download a complimentary copy of the report.