Resources

Be in the know. Take five minutes, grab a coffee, and catch up on the latest insights from our industry experts.

White Papers

Download our latest white papers and keep up to date with industry trends.

The UK Contact Centre Decision-Maker's Guide 2018-19

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Customer Service – Will you Lead From The Front or Lag Behind?

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The Future Workforce – Leaders are you Listening?

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The Voice of the Agent is Loud – Leaders are you Listening?

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ContactBabel’s The UK Contact Centre Decision-Maker's Guide 2017-18

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Are you a Customer Service Leader or Laggard?

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Agent Desktop Optimization White Paper

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Smart Customer Service: Four Steps to Long-Lasting Customer Bonds with Omni-channel

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Webinars

Missed our latest webinar? Fear not, on this page you’ll find our on demand recordings of the latest webinars, so that you can catch up at a time that’s convenient for you.

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Upcoming and Past Webinars

Press Releases

Have a read through our latest press releases to see what we have been up to.

2018

2017

Interview Videos

In these short videos you’ll get a glimpse into the key trends in our industry and hear some expert advice from our team.

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