Customer support
From documentation to dedicated support, we help you make the most of our products and services.
Dedicated support plans
When you have an active plan, you can rely on our Support team whenever and wherever you need them, 24/7, everyday, all year round.
Our Support team investigate issues quickly and keep you informed of their progress with your ticket. Dedicated support is available when you have an active plan.
Product updates and new releases are included in the support plan. After installation of updates and releases, our Support team provide assistance with user-acceptance testing.
Documentation and training
Syntelate XA Help
The Online Help provides documentation of Syntelate XA, including the release notes.
Online Help
Product training
We deliver short training courses in Syntelate XA for agent, supervisor, and admin users. Use the form on our Contact Us page to request details.
Contact Us
Contact our Support Desk
-
For urgent assistance with a product
When you need assistance fast and you have a Support plan with us, you can submit a support ticket by using the form on this page.
-
For general questions about our support
If you just want to find out more about our support services, send us a general message using the form on our Contact Us page.
Submit a support ticket
Available to our customers who have an active support plan.