Our Mobile Solution

Screenshot of the Syntelate XA Mobile interface when agent state is talking.
XA Mobile is a simple yet powerful contact center application available for iOS and Android. It’s a new feature of our omni-channel unified agent desktop, Syntelate XA.

Any Device, Any Time, Any Place

When your business needs a reliable, secure, work-from-home or off-site solution for your agents and remote workers, XA Mobile does the job wherever there is an internet connection. And off-site doesn’t mean out of sight — XA Mobile joins up with your existing systems so your organization has full visibility of agent activity and call recordings.

Any Channel

XA Mobile is not just for voice – it can work across your channels for a unified experience with web chat, email, SMS and social media.

Primed for Avaya

XA Mobile integrates with a range of Avaya systems:

  • Avaya CC Elite
  • AACC
  • ACCS
  • Avaya IP Office

Key Benefits

XA Mobile will help your business to:

  • Improve after-hours support for agents and customers
  • Respond quickly to unexpected call volumes
  • Empower sales teams
  • Diversify your workforce
  • Reduce operational costs

As well as supporting off-site workers, a mobile contact center app gives your business the opportunity to introduce telecommuting and work-from-home policies that truly serve your people so that they can help your organization grow successfully.

Interested?

To discuss how XA Mobile could help your contact center services, get in touch at info@inisoft.com.