Call Center Script
With our call center script solution, your agents can handle every call with confidence. A script tells your agents what to say at each point in a call and adapts depending on how the call progresses.
Help Your Agents to Help Your Customers
Design all the possible paths that each call can take in our Script Designer.
Simple but Powerful
Designing each page of your call center script couldn’t be easier. Simply drag and drop controls like text boxes and radio buttons.
- Dynamically insert information into scripts, such as the customer’s name.
- No need for large, complex scripts. Create small, manageable scripts and link these together. Reuse scripts in multiple places.
- Apply an appropriate disposition code to each call based on the route that the call went down. This makes it easy to monitor the outcome of agents’ calls.
- Define logging points in your script. This creates a record of how each call progressed and allows you to monitor the time spent on each part of the call.
Improve first call resolution
Increase agents' confidence
Reduce average handling time
Improve customer satisfaction
Improve quality and ensure compliance measures are adhered to