Contact Center Dashboards
Information is key to a successful contact center business. Not only do your agents need the right information to help your customers, but you and your supervisors need the right information to monitor the effectiveness of your contact center – and to quickly make changes when required.
With our contact center dashboards solution, you’ll always have the information you need to make decisions. Dashboards show information about how your contact center is doing in real time and can also be used to view historical data. Designing a dashboard is easy: just drag on the elements that you want to show. Show data in tables or visually as charts.
Be in the Know
Use a dashboard to show information such as:
- Call/chat/email average handling time
- Number of agents logged in
- Number of customers in call queue / web chat queue
- Average wait time before customer is connected to an agent
- Customer satisfaction levels (in conjunction with our Voice of the Customer module)
- Agent comfort levels (in conjunction with our Voice of the Agent module)
These are just some suggestions; Syntelate XA puts no restrictions on what data you can show. If you have the data, then you can show it in a dashboard.
Information Is Beautiful
Show data in a column chart, bar chart, line chart, or pie chart. Fully control the look of each chart.
Our simple design tool makes it easy.