Our Latest Omni-Channel Customer Engagement Suite
We’ve spent years listening to our customers and agent feedback to produce our best and most powerful call center solution yet. Introducing Syntelate XA, our latest omni-channel customer engagement suite.
We’ve designed Syntelate XA to be Simple and Powerful.
Simple: We believe agents should spend their time doing what humans do best: connecting with your customers. That’s why with Syntelate XA, your agents can handle inbound calls, outbound calls, emails, web chats, SMS messages, and social media interactions – all from the same simple interface.
Powerful: Using our simple design tools, you can configure Syntelate XA to exactly meet your needs. What’s more, with our Voice of the Customer, Voice of the Agent, and dashboard solutions, you can monitor the effectiveness of your contact center in real time – and then make changes on the fly.
With a whole host of solutions, it’s no wonder this is our most advanced suite yet. However, you don’t need to take all of these components – we’ll tailor Syntelate XA to meet your customer service needs.