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31 Aug 22

Conversational Chatbots for CX

30 Jun 22

WhatsApp for Customer Services

30 May 22

Voice in Demand

29 Oct 21

Analytics Part 3: Dashboards

30 Sep 21

Analytics Part 2: Employee Empathy

30 Sep 21

Analytics Part 1: Inbound CX Hubs

31 Mar 20

Is there a Remote Possibility? How to make Contact Centers Smarter, Happier and Greener

8 Jan 20

A 2020 View of the Contact Center

28 Feb 19

Attention, UK Contact Centre Decision Makers!

18 Jun 18

Culling Complexity (Think Like A Disruptor)

15 May 18

Do Automation and AI Mean The End of People-Based Customer Service?

12 Dec 17

Agents for Change – Leaders are you Listening?

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