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A Cultural (and Technological) Revolution in the Contact Center

Customer Service – A Leadership Problem

It’s All About the Agent

Self Service

Reduce Effort to Improve Outcomes

Reducing Customer Effort to Increase Customer Loyalty

The “Front Line” Agent

Customer Service: the Good, the Bad, and the Unified

Inisoft: The New and Improved!

Inisoft are going to the Customer Contact Expo!

A Keen Hand for the Rebrand