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Conversational Chatbots for CX

WhatsApp for Customer Services

Voice in Demand

One View, One Interface, All the Data

Quality is the Heart of CX

Consistency across Channels

Smarter Email Workflow for Agents

Analytics Part 3: Dashboards

Analytics Part 2: Employee Empathy

Analytics Part 1: Inbound CX Hubs

Our Year in Review

Is there a Remote Possibility? How to make Contact Centers Smarter, Happier and Greener