Advisgo

Our Advisgo modules Flow and Kapture reduce training time and improve first-contact resolution by providing intuitive, process-driven flows and sentiment analysis that adapt to each customer interaction.

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Advisgo Flow

Real-time guidance with our no-code user support and guided conversation application

Accelerate onboarding

Break down complex processes into simple actionable steps, to improve speed to competency, creating a consistent customer journey every time.

Deploy a new flow in minutes

Effortlessly design and deploy workflows with our intuitive no-code platform, for quick implementation and seamless adaptation to evolving needs.

Reduce handling time by over 18%

Streamline complex processes, minimising unnecessary steps and allowing users to focus on delivering value to customers faster.

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Visual flow builder

Design your complex processes using our intuitive flow builder.

Step-by-step guide

For your users to follow through each process.

Capture key data

Capture data at each stage and present it back to the user for validation.

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Advisgo Kapture

Our insight and sentiment analysis application that gives you actionable insights

101% and 62% uplift in customer and agent sentiment

See real-time trends in customer sentiment and agent challenges. The data delivers structured feedback to managers, enabling improved resolutions for customers and informing personalised training for agents.​ And, Advisgo Kapture analyses CSAT scores so you can take the right next steps to boost retention.

Maximise process efficiency

Unlock deeper understanding with Kapture Insights—enabling smarter decision-making and continuous improvement. Identify pain points to enable excellent customer experiences.

No-code design

Effortlessly design and deploy campaigns with our intuitive no-code tools. With Advisgo Kapture being easy to set up, you need less training time, resulting in a faster speed to competence.

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Call outcome tracking

Enables customisable tracking of call outcomes, identifying common themes in complaints and service requests.

Voice of Advisor & Customer

Monitors agent struggles and customer dissatisfaction in real time, allowing for data-driven coaching, training, and process improvements.

AI-powered insights

Provides automated data summarisation, supporting continuous improvement plans by identifying trends and areas that need operational enhancement.

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