Advisgo

Our Advisgo modules Flow and Kapture reduce training time and improve first-contact resolution by providing intuitive, process-driven flow and sentiment analysis that adapt to each customer interaction.

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Advisgo Flow

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Empower Users with Real Time Guidance

Our no-code script and guided user support application.

Accelerate onboarding by improving speed to competency by 22%

Our product Advisgo Flow provides real-time guidance breaking down complex processes into simple actionable steps creating a consistent customer journey every time.

Deploy a new flow in minutes.

Effortlessly design and deploy workflows with our intuitive no-code platform, for quick implementation and seamless adaptation to evolving needs.

Reduce handling time by 18%

Streamline complex processes, minimising unnecessary steps and allowing users to focus on delivering value to customers faster.

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Visual Flow Builder

Design your complex processes using our intuitive flow builder.

Step-By-Step Guide

For your users to follow through each process.

Key Data Capture

Capture data at each stage and present back to user for validation.

Advisgo Kapture

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Capture Actionable Insight Everytime

Our insight & sentiment analysis application.

Improve Voice of Agent by 62% and Voice of Customer by 101%

Identifying real-time trends in customer sentiment and advisor challenges.​  Using structured feedback for personalised training and improved resolutions. Analysing and acting on negative CSAT scores to boost retention.

Maximise Process Efficiency

Unlock deeper understanding with Kapture Insights—enabling smarter decision-making and continuous improvement. Identify pain points to enable excellent customer experiences.

No-Code Design

Effortlessly design and deploy Campaigns with our intuitive no-code tools resulting in minimal setup.

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Call Outcome Tracking

Kapture enables customisable tracking of call outcomes, identifying common themes in complaints and service requests.

Voice of Advisor & Customer

Captures agent struggles and customer dissatisfaction in real time allowed for data-driven coaching, training, and process improvements.

AI-Powered Insights

Provides automated data summarisation, supporting Continuous Improvement Plans by identifying trends and areas requiring operational enhancement.

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