An advanced and intuitive desktop solution
Syntelate is our principal solution designed specifically to work alongside Avaya’s Proactive Contact solution and Proactive Outreach Management solution.
It’s a market-leading unified agent desktop and scripting tools, built specifically to allow operational users to create highly intuitive screens and scripts without the requirement for programing knowledge. The powerful integration capabilities build the entire call process into a single unified agent desktop, allowing the agent to focus on the customer rather than navigating through a number of different systems.
The system utilizes your existing telephony and business applications to ensure that your agents instantly have the client information, scripting and data collection screens they need to service any customer interaction.
- Built specifically for Avaya Pro Active Contact and POM diallers
- Provides a 360-degree view of the customer
- Omni-channel capabilities
- Improves agent productivity and helps guide them through complex cases
- Eliminates time-consuming application switching
- Helps increase first caller resolution and improves customer satisfaction
- Ensures quality and compliance measures are achieved
- Reduces average handling times
- Reduces training times
- Reduces costs