Delivering operational efficiencies and improved customer satisfaction
Syntelate Connect is the simplest way of achieving a single view of the customer. Our unified agent desktop provides your employees with the data and applications they require on a single intuitive platform, giving them confidence to successfully serve the customer.
Our simple design tool ensures your organization has full control of the agent environment and allows you to react quickly to changing business needs. The tool also works independently from a dialler, giving you full control over the worklist. The agent is then led, with confidence, through the call by following a script, guidance and next best action prompts. Syntelate Connect also ensures omni-channel blended solutions are at the agents’ fingertips, allowing them to respond to a query on the customer’s channel of choice. Our software also offers quality and compliance adherence features, ensuring your agents can provide the best service while remaining compliant.
- A 360-degree view of the customer
- Omni-channel capabilities
- Import and customize your own worklist
- Improves agent productivity and helps guide them through complex cases
- Eliminates time-consuming application switching
- Helps increase first caller resolution and improves customer satisfaction
- Ensures quality and compliance measures are achieved
- Reduces average handling times
- Reduces training times
- Reduces costs