Syntelate Connect

Delivering operational efficiencies and improved customer satisfaction

Syntelate Connect is the simplest way of achieving a single view of the customer. Our unified agent desktop provides your employees with the data and applications they require on a single intuitive platform, giving them confidence to successfully serve the customer.

Our simple design tool ensures your organization has full control of the agent environment and allows you to react quickly to changing business needs. The tool also works independently from a dialler, giving you full control over the worklist. The agent is then led, with confidence, through the call by following a script, guidance and next best action prompts. Syntelate Connect also ensures omni-channel blended solutions are at the agents’ fingertips, allowing them to respond to a query on the customer’s channel of choice. Our software also offers quality and compliance adherence features, ensuring your agents can provide the best service while remaining compliant.

Benefits

  • A 360-degree view of the customer
  • Omni-channel capabilities
  • Import and customize your own worklist
  • Improves agent productivity and helps guide them through complex cases
  • Eliminates time-consuming application switching
  • Helps increase first caller resolution and improves customer satisfaction
  • Ensures quality and compliance measures are achieved
  • Reduces average handling times
  • Reduces training times
  • Reduces costs

Book your Syntelate Connect demo now – click here

Data Sheet

Syntelate Connect Demo

View the demo video by clicking the button below.

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Syntelate

An advanced and intuitive desktop solution

Syntelate is our principal solution designed specifically to work alongside Avaya’s Proactive Contact solution and Proactive Outreach Management solution.

It’s a market-leading unified agent desktop and scripting tools, built specifically to allow operational users to create highly intuitive screens and scripts without the requirement for programing knowledge. The powerful integration capabilities build the entire call process into a single unified agent desktop, allowing the agent to focus on the customer rather than navigating through a number of different systems.

Syntelate utilizes your existing telephony and business applications to ensure that your agents instantly have the client information, scripting and data collection screens they need to service any customer interaction.

Benefits

  • Built specifically for Avaya Pro Active Contact and POM diallers
  • Provides a 360-degree view of the customer
  • Omni-channel capabilities
  • Improves agent productivity and helps guide them through complex cases
  • Eliminates time-consuming application switching
  • Helps increase first caller resolution and improves customer satisfaction
  • Ensures quality and compliance measures are achieved
  • Reduces average handling times
  • Reduces training times
  • Reduces costs

Book your Syntelate demo now – click here

Data Sheet

Our Partners

We work with a number of partners across the globe to deliver leading contact center solutions to you.

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