Call Center Script

With our call center script solution, your agents can handle every call with confidence. A script tells your agents what to say at each point in a call and adapts depending on how the call progresses.

Help Your Agents to Help Your Customers

Design all the possible paths that each call can take in our Script Designer.


Simple but Powerful

Designing each page of your call center script couldn’t be easier. Simply drag and drop controls like text boxes and radio buttons.



Key Features

  • Dynamically insert information into scripts, such as the customer’s name.


  • For multi-language environments, maintain multiple translations of each script. Show the correct text based on the agent’s language.
  • No need for large, complex scripts. Create small, manageable scripts and link these together. Reuse scripts in multiple places.
  • Maintain a full version history of every script. Make changes with the confidence that you can always view and restore previous versions.
  • Apply an appropriate disposition code to each call based on the route that the call went down. This makes it easy to monitor the outcome of agents’ calls.
  • Define logging points in your script. This creates a record of how each call progressed and allows you to monitor the time spent on each part of the call.


  • Improve first call resolution

  • Increase agents' confidence

  • Reduce average handling time

  • Improve customer satisfaction

  • Reduce costs

  • Improves quality and ensures compliance measures are adhered to

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