Let Niso Manage Agents' Priorities
Your agents don’t have time to scan all inbound emails and social media messages to identify which ones need to be replied to urgently – but Niso does.
Niso’s natural language processing abilities can assign a “sentiment score” to each email and social media message, or to web chat questions or SMS messages. This represents Niso’s view of how positive the text is – and so how positively the customer views your business.
Niso can prioritise messages based on this sentiment score. For example, Niso can rank as high priority any low-scoring messages on your public Facebook page. This ensures that an agent quickly deals with these messages, helping to protect your company’s reputation.
- Niso smartly prioritises emails, social media messages, web chats, and SMS messages, helping your agents to work through items effectively.
- Niso helps you to manage your brand’s reputation on social media.