Intuitive Scripting

Integrate our Scripting Widget with your existing contact center application for an advanced scripting solution that will guide your agents through each call with confidence.

Help your agents to help your customers

With our Scripting Widget, your agents don’t have to memorize complex processes or navigate multiple applications to hunt down information. Make things easy for your agents and let them focus on doing what they do best: engaging with your customers.

 

 

Artificial intelligence

With Niso, our AI tool, agents can start off by typing the customer’s query. Natural language processing is used to return all matching questions.

Where the agent selects a question other than the first results, Niso “learns” that this is a better match for what the agent typed.

 

Simple design tools

Designing all the possible paths that each call can take couldn’t be easier.

 

Benefits

  • Improve first call resolution

  • Increase agents’ confidence

  • Reduce average handling time

  • Improve customer satisfaction

  • Reduce costs

  • Improve quality and ensure compliance measures are adhered to

Syntelate XA

Interested in learning more about our Omni-Channel Customer Engagement Suite?

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Our Partners

We work with a number of partners across the globe to deliver leading contact center solutions to you.

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