All Channels, All Data: All in One Place
User experience is in our DNA. Our call center products offer a single interface for communication across all channels and for viewing all customer data, increasing your agents’ confidence and allowing them to focus on providing the best customer experience.
Did you know?
- Companies with a successful omni-channel program have a 77% customer retention rate.
- In a typical contact center, 15% of agents’ time is spent looking for data across enterprise systems. That costs a 300-seat contact center $1.58 million every year!