All Channels, All Data: All in One Place

User experience is in our DNA. Our call center products offer a single interface for communication across all channels and for viewing all customer data, increasing your agents’ confidence and allowing them to focus on providing the best customer experience.

Did you know?

  • In a typical contact center, 15% of agents’ time is spent looking for data across disparate systems. That costs a 300-seat contact center $1.58 million every year!
  • Companies with a successful omni-channel program have a 77% customer retention rate.

Syntelate XA

One beautiful, joined-up interface that lets your agents handle all types of customer interaction: voice calls, emails, SMS, web chats, and social media.

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Our functionality at a glance

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Unified Agent Desktop

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Scripting

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Email/SMS

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Web Chat

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CRM

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Self-Service

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Social Media

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Dashboard

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Proactive Contact

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Voice of the Customer/Agent

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Supervisor

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Artificial Intelligence